Return & Refund Policy

Company Details

Overview

Try Karo AB Trading LLP ('Try Karo', 'we', 'our', or 'us') aims to provide a seamless shopping experience for all MSME customers and business partners. This Return & Refund Policy explains the process for product returns, replacements, and refunds made through our platform (App or Website).

Eligibility for Return or Replacement

• Returns or replacements are accepted only for products that are received in damaged, defective, or incorrect condition.
• Customers must report the issue to Try Karo within 7 days of receiving the product.
• The returned product must be unused, in its original packaging, and accompanied by the purchase invoice.

Return Process

• Customers must raise a return request by contacting our support team at customercare@trykaro.in or via the Try Karo App.
• Once the request is approved, our logistics partner will schedule a pickup for the product.
• The product will undergo a quality check at our warehouse before approval for replacement or credit note.

*The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.*

Replacement & Credit Note

• Try Karo will replace damaged or defective products or issue a credit note within 60 days after receiving the returned product.
• The credit note can be used for future purchases on the Try Karo platform.

Refund Policy

• Refunds are applicable in cases of failed or duplicate transactions, or if a product is unavailable after payment.
• Refunds will be processed within 48 working hours after verification.
• The refund amount will be credited to the original payment method used at the time of transaction.

*The refunded amount would be credited to the customer's bank account within 3 to 4 days.*

Non-Returnable Products

Certain categories such as perishable goods, food items, and hygiene-related products are non-returnable unless received in damaged condition.

Cancellations

• Orders once confirmed and processed cannot be cancelled after dispatch.
• However, in the event of a failed payment or system error, Try Karo reserves the right to cancel the order and initiate a refund.

Dispute Resolution

All disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

Contact Information

For return, replacement, or refund requests, please contact: